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DIRECT CHANNELS
DEMO REQUEST
RESPONSE SLA
| CHANNEL | RESPONSE TIME | NOTE |
|---|---|---|
| Security disclosures | < 24 hours | Per our vulnerability disclosure policy |
| Platform incidents | < 4 hours | During business hours (CET) |
| General inquiries | < 48 hours | Weekdays only |
| Enterprise | < 12 hours | Dedicated account support |
SECURITY CONTACTsecurity@duckurity.com
*ENCRYPTED REPORTS PREFERRED