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CONTACT

Contact

Direct channels. No support tickets, no chatbots, no phone trees.

DIRECT CHANNELS

GENERAL INQUIRIEShello@duckurity.comResponse: < 48 hours
OPERATIONS & SUPPORTops@duckurity.comResponse: < 24 hours
SECURITY & DISCLOSUREsecurity@duckurity.comResponse: < 24 hours

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RESPONSE SLA

CHANNELRESPONSE TIMENOTE
Security disclosures< 24 hoursPer our vulnerability disclosure policy
Platform incidents< 4 hoursDuring business hours (CET)
General inquiries< 48 hoursWeekdays only
Enterprise< 12 hoursDedicated account support
SECURITY CONTACTsecurity@duckurity.com
*ENCRYPTED REPORTS PREFERRED